Easymerchant Limited.
Fairy Farm,
Toppesfield Road,
Braintree
CM7 4EP

Contact Easymerchant

FAQ's

Shipping

We operate on a £120/ex VAT minimum order, and aim ship to your site/destination within 48 hours on a specialist delivery vehicle. Any order under the minimum value will be subject to a shipping charge. For a full list of shipping rules click here

Products

We source only the highest quality products, ensuring the relevant accreditation’s are met wherever possible. If for any reason you are unhappy with the products please follow our returns procedure as below. Visit our shop.

Returns

If for any reason you are unhappy with the products supplied, please return them to us for a full refund. The products must be in their original packaging and in re-saleable condition. For our full list of returns rules please click here

Please feel free to ask any questions using our contact form.

Alternatively you can call us on: 01371 850120

All visits are by appointment only

Collections muct be paid for online and ordered 24 hours before collection to allow for picking and packing

COVID-19

We’re still open and operating as normal! Phone lines are manned for a few hours a day, as we are busy picking and packing deliveries with a skeleton workforce. Emails are up and running and enquiries are being answered from home, so please direct contact via email where possible for the time being.

We keep huge volumes of product in stock, so although most manufacturers are shut or running on a reduced service we are able to continue operations as normal.

However – we are running on skeleton staff, and taking extremely cautious precautions to allow for social distancing and basically eliminating any human contact throughout the pick / pack / loading stages.

This coupled with the fact that most other merchants have now shut down, so we are extra busy, it does mean that we are feeling the strain. 

We still expect all orders to arrive within the stated time frame, however please do allow some extra time as a precaution due to the exceptional circumstances.

We hope all of our customers are well and urge everyone to stay safe until we are back in the clear!