Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item should be returned with an original invoice/receipt.

Non stocked items are non refundable and stocked items incur a 25 % restocking charge.

SOAK AWAY CRATES ARE NON RETURNABLE, WE WILL NOT COLLECT OR TAKE THESE BACK FOR ANY REASON AFTER DELIVERY.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs incurred by us for the original delivery of your items are nonrefundable. If you receive a refund, the original cost of shipping will be deducted from your refund.